Zach is a customer service guru and the ‘Director of Happiness’ at The WP Ninjas. After studying information systems and business in college, Zach went on to work in IT related customer service in production environments including Olin Chemical, Volkswagen, most recently as a as a Technical Support Engineer with Amazon. A relative newcomer to the WordPress world, he draws heavily from his experiences and influences managing support in high stakes production environments and applies those lessons in a universal support methodology to decrease support load, manage support workflows, and maintain customer happiness.